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Patti Hathaway Articles:

Finding Balance in an Unbalanced World

Building Business by Building Rapport

Bye, Bye Boo Bird

There is Only One Boss: The Customer

The Customer Doesn't Always Ring Twice: Making Seamless Changes to Keep Customers Loyal

The Cornerstone of Business Success: Building Your Repeat and Referral Business

The Taming of the Critic

An Eye for an Eye and Tooth for a Tooth Can Leave You Blind and Toothless

Put on Your Game Face

Avoiding Gender Fender Benders

The Critic's Corner Shouldn't be Lonely

When You're at the End of Your Rope, Let Go!

Managing Upward: Creating Working Partnerships

Ten Tips to Improve the Effectiveness of Your Meetings

The 5 Most Important (& Most Valuable) Things You Will Miss Out On When You Refuse to Change:

How to Win Your Audience Over Right From the Start

Change is a Many Splintered Thing (Part 1 of 2)

The 3 Costliest Merger Mistakes and 4 Ways to Avoid Them

Whining with Purpose

Ten Tips for Taking Criticism

Turn Whine into the Bottom-Line

About Patti Hathaway

Patti Hathaway, Certified Speaking Professional and author of 3 books, is known as The CHANGE AGENT_. She works with organizations who want to make change work and with those organizations who want to change their customer service culture. Patti provides customized keynotes and workshops. Contact Patti at 1-800-339-0973 or at her web-site: www.thechangeagent.com for information on her speaking services or to receive her complimentary e-mail newsletter.