Oh, great! Another
article about listening. We all know that we're supposed to listen before
we talk. We know about the listening responses, the uh-huhs, the nods
that we're supposed to practice to indicate listening. We know we have
to listen to what our contact is saying so we can respond intelligently
and ensure we make the sale by meeting their needs. We know that listening
once in a while is polite. So what's new?
What's new is "essence"
listening, a term coined by Speaking Circle guru, Lee Glickstein. Essence
listening goes way beyond the "techniques" we are encouraged
to practice to truly listening to the essence of those with whom we
are trying to communicate. Essence listening means taking the time to
understand our audience, to receive from our listeners that which they
can give us, to ensure we are connected before we begin speaking. Essence
listening empowers both the audience and the speaker and creates a much
greater impact that is available from speaking at them, or even to them.
We are now speaking with them. Are there techniques involved? Sure -
but once learned, they become part of our essence and being and therefore
completely natural.
So what is essence
listening? It is pausing before you speak to make a quality connection
through your eyes with the person(s) with whom you are speaking. It
is not just a quick glance to ensure they're looking at you and then
plunging in, but a definite lingering with each person, letting them
know through your eyes that you acknowledge their uniqueness, their
humanness. Essence listening is maintaining that eye contact, person
by person, not skipping around from face to face to face or "sweeping
the room." Essence listening is maintaining eye availability and
letting our audiences in effect "write our material" for us
from their non-verbal responses. Truly allowing people to connect with
us lets them relax and learn from the connection. Truly connecting,
which occurs when we don't work to connect, but rather allow the connection
to happen, lets us relax and share the information we have to impart.
Once the connection has been made, then communication can begin.
Why essence listening?
Our audiences, our colleagues all want to know what it is that we are
going to say; what concepts we're communicating to them. Using essence
listening lets them know we care about them as individuals AND allows
us to accept their willingness to listen, too. Essence listening allows
us to make an almost electrical connection with our conversants. The
best example I've heard is that essence listening is like lightning.
The speaker represents the clouds and energy in the sky, making available
to the earth the power of their presence. The audience is the earth,
also with power of presence available. Lightning occurs when the earth,
in what is called "the response stroke," sends its energy
up to join that available in the sky. Lightning goes up, it does not
come down! Essence listening allows us to receive those great amounts
of energy from those to whom we speak to initiate and, hopefully, continue
a connection - a relationship.
Essence listening
acknowledges that we are truly present with our audiences and they with
us. It respects our uniqueness and our importance. The communication
circle of transmitting through a channel to a receiver and then receiving
feedback becomes alive and energized. The noise that disrupts communication
is abated. We can concentrate fully on what we are saying and what is
being heard.
Consider essence
listening a dance of life - a minuet. We come together with our audiences
to touch, and then back away to give each other space to absorb the
contact. We join and part throughout the dance, finally blending at
its completion. We allow all those in the dance to display their real
selves, their essence.
When we practice
essence listening, the flames of the power of presence within us ignite,
explode and burn brightly, lighting up the lives of those we touch.