"How can I sell more when
I have so much to do?"
That's a question I'm often
asked whenever I'm talking to a group of salespeople. I'm sure you can empathize
with the feelings behind it.. You have new products to learn, paperwork to complete,
hundreds of customer problems to solve, meetings to attend, inside people to
cojole, managers to mollify - and, on top of all this, you are expected to sell
something!
It's hard to do so when
you have all these other aspects of your job howeling for your attention.
How do you manage all of
this while at the same time you build your sales? How do you sort through all
of this and focus on the essentials of your job?
Good question. Let's start
by identifying one of those essentials. Think about the sales process - the
activities that it takes to make a sale - and certain key activities come to
mind. You know that you need to make appointments with qualified decision makers,
to collect information about their needs, to build relationships, to demonstrate
products, to follow up, to answer questions, etc. Your list of important sales
activities is probably expanding monthly. But if you're going to focus on the
essentials, there is one absolutely necessary activity around which everything
else resolves. All of the other activities are either means to bring about this
activity, or actions that spring out of this one key activity.
What is it? Making a
persuasive offer to your customer. Think of it as an offer. In its
simplest terms, making an offer means saying something like this to your
customer, "Here is this …..(product, service, package, deal, etc.). How about
buying it?"
You make an offer whenever
you respond to a request for a price. When you demonstrate a product, you make
an offer. When you bring in a piece of literature and tell your customer
about some new product or service, you make an offer. When you respond
to your customer's request with information about a product or service, you
make an offer. All of these are variations on a theme, but all of them
can be classified as the presentation of an offer.
And those offers
are the heart of your job. Without them, you can sell nothing. Your customers
will never buy if you never offer them something to buy.
It is an unmistakable fact
of life that in sales, quantity counts. In other words, to be successful, you
must make a certain quantity of sales offers. No
matter how much skill and sophistication you apply to your job as a salesperson,
you cannot totally negate the quantity aspect of it. Given two salespeople in
approximately equal territories, or of approximately equal abilities, the one
who makes the greater quantity of sales offers
will generally have better results than the other.
With this in mind, one simple
way to cut through all the mass of things that you have to do is to focus on
the essential component of the sales process - making an appropriate quantity
of sales offers. If you're looking for a simple
way to increase your results, focus on the quantity of sales offers
that you make.
Do two things. First, begin
to keep track of how many of these sales offers you
make in the course of a week. Initially, don't worry about what you're presenting,
and don't be concerned about the dollar volume of each potential piece of business.
Those are more sophisticated concerns that can be considered later. For now,
just keep track of how many offers you make. Use a
simple hash mark system in your planner. Each day, make a hash mark for each
offer you presented to a customer. At the end of each week, add up the number
of hash marks.
There is an amazing law
of management that states that the behavior that you measure is the behavior
that you get. That applies to self-management as well. Just the act of keeping
track (measuring) the quantity of sales offers you present
will help you to focus on those essential activities. As you become more aware
of the quantity of sales offers, you'll naturally be drawn
to ways to increase that quantity.
Which brings me to the second
thing you need to do. Begin to find ways to increase the quantity of those sales
offers. If you find yourself averaging five presentations
a week, try to increase that to an average of ten.
When I was a new distributor
salesperson, my manager told me that I ought to attempt to have at least one
new product to present at every sales call. I thought he probably new better
than I did, so I did what he suggested. At some point along the way, I began
to think in terms of the quantity of sales offers. It occurred
to me that I could double the number of sales offers I made
by taking two or more products in to every sales call. So I began to spend a
little more time preparing my samples and literature each week, so that I could
dramatically increase the quantity of sales offers I made.
That simple strategy was certainly part of my $1Million a year increase in sales.
It can be for you, too.
When you're overwhelmed with too much to do, and when you're feeling like you're
being drawn in a kaledscope of conflicting directions, focus on the essential
part of your job. Measure and increase the quantity of sales offers
you make. It will keep you close to the heart of your job and help you focus
on the highest priority activities.