Yes, we've all seen
these sites. Free! Free! Free! It seems like every site I go to these
days offers something free. While at the surface it seems like a great
concept, it is a technique that is most often not used to its fullest
potential. Let's look at three ways to strengthen the ever-so-famous
"freebie" offer.
Update your Freebie
- Create Repeat Visitors
Giving something away free can definitely attract visitors. But giving
something away free every week will retain visitors. By simply updating
your freebie or offering a completely different item/service every week,
you can take full advantage of interested viewers. One of the best examples
can be seen at Web
Site Estates, where they continually offer free PowerPoint templates
and e-business resources at no cost to web site visitors. By updating
their freebies periodically they are able to sustain a high visitor
retention rate.
Let Your Freebie
Represent Your Offerings
So you gave something away free. Has it increased the value of your
brand to the recipient? Has it increased the recognition of not only
your company name, but what your company does? Will the recipient remember
to contact you the next time they are seeking a similar service to what
you are offering? If you are a small business with budgetary restraints,
like most of us are, you should be continually thinking of innovative
ways of getting your name in front of the correct audience. While offering
freebies is an excellent way to draw a response from a customer, it
can often be costly and provide a poor ROI (Return on Investment). Successful
freebies somehow encompass your brand and your expertise. I have seen
some good examples that have ranged from software demo downloads to
child safety products (http://www.fingerprintamerica.com).
A key ingredient to a successful freebie is making sure it is representative
of your company's core competencies.
Be Careful Of
What You Ask For In Return
Many marketers are willing to give away freebies but expect a ton of
personal information in return. Yes, it is important and smart for marketers
to get some information in return for giving a freebie but you must
beware of what and how much information you ask for and how that information
will be used. I've had sites ask me to fill out a four page form and
request all of my personal information (e.g., address, email, date of
birth) just so I can get one of their freebies. What I found even more
interesting is that they didn't even post a privacy policy. That makes
me wonder where my personal information will be distributed and I made
sure to leave that web site ASAP. In short, be fair in what you ask
from your web site and always post a privacy policy when collecting
personal information.
What makes for a
successful freebie? In my opinion, it is knowing both your audience
and how your product/service will fit their possible needs. The web
has offered an enhancement to almost all of traditional marketing and
for those of you who are offering free resources on your web site, you
should constantly be thinking of keeping them updated. Remember, if
a visitor takes advantage of a freebie once, you want to give them an
incentive to return. This could be the perfect opportunity to form a
relationship with an individual interested in your type of product/service.