Wouldn't it be great that
every time you made a sales presentation, write a letter, send your sales literature
or place an ad that you knew, with some certainty, that you could get your prospects
to take action and respond to your offer?
Well, to put it bluntly,
it's not that difficult if you simply apply the basics of marketing. Unfortunately,
marketing is one of the least understood and arguably one of the least underutilized,
course of action, in business today.
Marketing has and
will continue to make the difference between the survival and extinction of
a business today. Treading our way into the future with the overwhelming velocity
of day-to-day change in this wildly unpredictable changing marketplace, with
shorter product life cycles, require businesses, small or large, to have an
edge or lose share of market to the competition.
Having the edge today will involve refining your marketing with a holistic approach
and razor-sharp strategies that accelerate your business growth. The more I
research and study how businesses stay alive and well -- the more I am convinced
and respect that strategic marketing is the forerunner to optimizing our selling
performance.
Think of it this way: Visualize an umbrella - and label it "marketing"
and "strategy." Next, under the umbrella see advertising, branding,
public relations, etc. Label those items, "selling" and "tactical
processes."
"Marketing," -- the strategy -- is what favorably positions your company
products or services in the mind of the customer and is aimed at stimulating
a desire and demand on the part of the customer to make a purchase.
"Selling" -- the tactical processes -- are tools used to educate,
inform, influence and persuade purchasing actions from the customer.
Both marketing and selling must lead the customer to action. For example: Advertising
is salesmanship in action. Radio, television, newspaper, direct mail (electronic
or paper) and magazines should all be constructed in the same demanding way
that a salesperson makes a presentation to a prospective customer.
The same skills, habits and attitudes that are required of a salesperson for
influencing action, on the part of the customer, should be directly aligned
with all your various tactical processes.
For example -- The successful
salesperson must:
1. Develop and
build rapport
2. Understand customer needs
3. Emphasizes tangible benefits
4. Skillfully move a customer toward a purchase
5. Keep the prospective customer "engaged" in the purchase
process
6. Strategically link a product or services to a customer's most
important needs and issues
7. Detail the product or service to motivate the purchasing action
of the customer
Each advertising piece that
is used in your marketing arsenal - newspaper ad, magazine ad, direct response
mailing, public relations campaign should make a complete and compelling case
for your products and services in the same way that a salesperson would do in
person.
1. Do your ads
(metaphorically) talk to your customers - do they build a rapport?
2. Are your brochures, letters, newsletters, ads and public relations
material believable and emotionally peak the curiosity of people to want to
learn more?
3. Is your marketing targeted toward perspective customers that have
a real need for your products and services - have the money and willing to
spend it?
4. Does your marketing materials educate and emphasize all the tangible
benefits to keep the prospective customer engaged and motivated to take a
purchasing action.
Today is not the time to
be timid in your marketing. People need a nudge in making decisions. They want
and expect to be told how to take action to obtain your products and services.
Take an assessment of your strategic marketing and selling action mentioned
above and in addition see if you are:
1. Educating your
customers about the unique advantages your products and services offered,
a). Service guarantees
b). Technical or manufacturing support
c). Warranties
d). Durability and dependability
e). New product developments
f). Upgrades and product enhancements
g). Delivery
2. Asking strategic
questions for
a). Linking products
or services to customers needs
b). Providing solutions to problems
c). Manage customer relationships
d). Keeping your customer and prospective customer engaged in the
buying process
3. Active Listening
for
a). Emotional
triggers
b). Logical reasoning
4. Handling objections
to
a). Minimizing
concerns
b). Overcome obstacles
5. Presenting benefits
that
a). Motivate
your customer's loyalty and purchasing action
b). Advantage your products and services over your competitors
Now is the time to pull
out all your marketing materials, ads, sales scripts, brochures, presentation
materials, marketing channels, and yes, check your attitudes, habits and skills
- it's time to be innovative, nontraditional and bold in your thinking and
business endeavors.