Our school principal
inscribed these words in my autograph book when I was a twelve year
old in Calgary, Alberta. Years later, having lived in Tokyo and Sydney,
I have a greater appreciation of the worldly wisdom of this educator
who always encouraged us to ask questions, rather than remain quietly
passive to the 'knowledge dumps' of teachers and other adults.
As grown-ups, we
should still ask childlike questions, rather than simply accept the
status quo and have our thoughts molded by the way we've always done
things.
We get bogged in
previous patterns of behavior because it's comfortable, and seldom worry
about paradigm shifts unless we're actually forced into moderating our
manner by some external force such as downsizing or a takeover.
When stop signs
were first introduced in Melbourne, Australia in 1975, an elderly friend
firmly believed that they only applied to those people who obtained
their licenses after that date! In spite of warnings, his mind was firmly
closed on the subject and you can imagine the danger.
Seldom are we faced
with such life or death matters in terms of keeping an open mind. But,
would you have liked to be one of the many companies which rejected
the Xerox concept, or one of 600 bankers who turned down Walt Disney
or one of the girls who wouldn't date a 'geek' called Bill Gates because
he didn't fit the stereotype?
More commonly, in
our everyday lives, both professionally and personally, how often do
we switch off to potential opportunities because ideas aren't consistent
with our own? How much more knowledgeable would we be if we could simply
listen without preconceived opinions?
I love the old saying:
"If you can't
change your mind, are you sure you still have one?"
Often times, new
people in an organization will bring a refreshing view only to be ignored
and told:
"That's not
the way we do things around here."
Yet, the more open
we are to suggestions, the more likely the benefits. For example, an
airline made huge savings as a result of a suggestion from a new employee
in the garbage department. When clearing trays, he noticed that most
passengers didn't eat their lettuce and suggested the airline remove
that traditional garnish. Doing so saved over $1.5 million, as the lettuce
was only adding cost - not true value!
Speaking of savings
on your next event -- Participants I addressed, at a recent conference
in Vancouver, later asked how a Canadian or US based organization could
afford a speaker from Australia when there are many excellent ones in
North America? They were surprised to not only learn that they would
not be responsible for an international airfare to the West Coast but
that, if they had a conference in Hawaii, it actually took less time
to fly from Sydney to Honolulu than from New York or Toronto -- and
was less expensive!
So, how can we avoid
missing good ideas because our minds aren't open? One simple technique
is to take a deep breath before responding immediately with our own
opinion, which we may have already formed long before others have even
finished their thoughts.
Just as it's dangerous
to pull the rip cord too early, wouldn't it be wise to do as experienced
parachutists do and count 1000-1; 1000-2; 1000-3 before jumping in with
our own thoughts. This would allow time to assimilate what others are
saying. With a little practice, it's easy to see how effective this
can be and recognize that:
"Minds are
indeed like parachutes - dangerous if not kept open."