If your prospect continues
to object it can mean that they are either very interested or that you need
to supply more information. Remember that, in most cases, a person would not
bother objecting if they were not interested in what you are selling. It is
just too easy for a prospect to dismiss you instead of "creating work" for themselves
by objecting. In order to most effectively overcome objections, you need to
really be in touch with your prospect's personality. In your interviews, you
should get a grasp on how your prospect reacts and communicates.
We all have five senses.
They are:
- Sight (visual)
- Hearing (auditory)
- Touch (kinesthetic)
- Taste
- Smell
Different people respond
to certain stimuli in more dramatic fashion. We do not relate to a situation
by saying, "I understand how you tasted that or I can really smell your position
on that issue". Therefore, we relate to the visual, auditory and kinesthetic
senses for overcoming objections.
A common way to overcome
any objection is the popular Feel, Felt, and Found method. While this method
works for people who respond more to the kinesthetic sense, it leaves out those
who primarily respond to the auditory or visual senses. A simple expansion of
this method can allow it to be used for all sensory responses. Let's look at
the classic form first. Kinesthetic - "I understand how you feel. I have felt
that way in the past too but I have found that...
Auditory - "I hear what
you're saying. I have heard those things in the past too but I have listened
to recent reports that...
Visual - "I see what you
mean. I saw those things in the past too but I have seen recent cases that...
If someone is motivated
by the kinesthetic sense they will many times smooth their hands together, speak
slower and more deliberate or talk about how they "feel" about a situation or
experience.
If someone is motivated
by the auditory sense they will typically look down and to their left so as
to be more aware of auditory input, talk about what was said, what they read
or heard and talk about individual words or lists.
If someone is motivated
by the visual sense they will typically talk at a faster rate, use words referring
to seeing pictures, look up so as to take in all visual input and possibly talk
about what they "saw" while relating a story.
Another aspect of overcoming
objections is having the ability to listen. The better you can listen, the better
persuader you will be. Persuasion is the ability to offer compelling value to
others. You can satisfy desires when you know what they want. The higher the
value you satisfy, the more persuasive you are.