Complex sales require
the stamina of a marathon runner. The sales cycle is long and there
are many steps and people that you have to satisfy before the sale is
made.
Recently, I ran
in the 1999 Cozumel Marathon, located in Cozumel, Mexico. I trained
long and hard for this event, much like a sales professional needs to
for the complex sale. Here are 5 mile-markers to help you get through
the long sales cycle.
Mile 1: OK, you
just started. You feel fresh, full of energy, and ready for the long
haul. In sales, here is where you begin your strategy of how this account
will be managed. Who are the decision makers, the influencers, and users.
How do they fit into the bigger picture of your product or service?
Mile 5: Time to
grab some fluids to replace what has been used by your body. The pack
of runners is starting to thin. In sales, the competition has begun
to drop, stay focused on the goal ahead. Replace fluids by making sure
all the homework and research you need to do is completed. Keep all
the players in the account up to date on your progress.
Mile 13: You're
half way there! Keep drinking fluids, grab some PowerGelâ to maintain
your energy and drive. Pace yourself to insure you are running your
race, not the other runners. In sales, take the extra shot of energy
by having the client use your product or have them meet at your office
for an executive overview and agree on the logistics for implementation.
Keep all the players in the loop. Note the competition around you, pace
yourself to sell your strengths.
Mile 20: Here is
where you make the switch from hype to heart. The next 6.2 miles are
the most difficult. You'll need to dig deeper, focus, draw on that reserve
of passion and commitment to complete the last 6.2 miles. In sales,
you're beyond the research, analysis, requirements, and specifications.
You've eliminated the competition, and recommended your solution as
the most effective. Time for the close and handling the objections for
the next 6.2 miles.
Mile 26: Only 200
yards to go. You're tired, spent, and almost disoriented. You know you've
got 200 yards, and you don't know how to finish. Then, you hear the
cheer of the crowds, the encouragement of friends pushing you forward,
you can almost see the finish line. In sales, you have their commitment,
signed paperwork, and timeline for installation. Now is the time to
reassure the customer they've made the right decision, trusted the right
sales professional and their company, and will be very happy with their
decision.
In marathon running,
you need proper training, focus, passion, and a calling higher than
most. Only 1/10 of 1% of the US population can complete a marathon.
In sales, you have the greatest career ever known. You'll need proper
sales training, focus, passion, and a higher calling to be successful.
As you pass these mile markers, remember, you are than much closer to
obtaining the sale, congratulations!